What is your MOQ for custom workwear and uniforms? +
Our standard MOQ is 100 pieces per style, per color, per design. Multiple sizes (XS through 5XL) within the same style and color count toward a single MOQ. Specialty fabric programs (FR meta-aramid, surgical-grade scrubs, ESD anti-static) typically need 200-300 pcs MOQ due to fabric setup.
How long does production take from order confirmation? +
Standard lead time is 35-50 days for general workwear and 50-70 days for FR specialty programs. Repeat orders against an established spec run 25-35 days. Sea freight to most US, EU and Middle East ports adds 18-35 days; air freight cuts that to 4-7 days.
Can I get a physical sample before placing a bulk order? +
Yes. Three sample types: catalogue sample (existing in-stock workwear in your size, free, you pay courier); fit sample (your spec, your size, your fabric — generic color, no decoration, USD 50-150); pre-production sample (final spec, final color, final decoration, USD 100-300). Sample fees credit back to your bulk order on confirmation.
Are your hi-vis and FR garments certified? +
Hi-vis: produced to EN ISO 20471 (Class 2 / Class 3) and ANSI/ISEA 107 (Type R / Type O Class 2/3), with fabric-lot-specific type-3 test reports issued per shipment. FR: produced to NFPA 2112 (US) and EN 11612 + EN 1149-5 (EU) using inherent meta-aramid blend, with third-party test reports from UL, SGS or Intertek included per PO.
Which decoration methods do you offer? +
Four core methods: embroidery (Tajima multi-head, FR-rated thread available), screen printing (1-6 colors plastisol or water-based ink), heat-transfer vinyl (HTV) for individual name personalization and reflective logos, dye-sublimation for all-over photographic prints on polyester. We also produce woven labels, satin printed labels, PVC patches and leather patches.
Do you supply sustainable / recycled options? +
Yes. Our hi-vis polos, vests and outerwear are available in GRS-certified RPET (recycled polyester) at 65-100% recycled content with chain-of-custody documentation. Cotton ranges available in GOTS-certified organic on request. All garments are OEKO-TEX 100 Class II certified as baseline. Pricing premium for RPET is typically 8-15% over virgin polyester.
What payment terms do you accept? +
Standard terms are 30% T/T deposit on PO + 70% T/T on bill of lading. For repeat customers with established history we can move to 100% T/T on B/L or short-term net terms. Letter of Credit (L/C at sight) accepted for orders over USD 50,000. We accept USD, EUR, GBP and CNY.
Can you ship DDP to North America or Europe? +
Yes. DDP (Delivered Duty Paid) available to US, Canada, EU, UK, Australia and most Middle East destinations. We handle ocean freight, customs clearance, import duty, VAT/GST and last-mile delivery to your warehouse. DDP is typically 12-22% more expensive landed than FOB but removes all operational complexity from the buyer side.